Specialised Support & Service from the Zipline team with the ZipCare Protection Plan

360 protection coverage for your Zipline Thermal Pro unit. Our customer support team is always on standby to make sure everything works perfectly for you, your staff, and the people you work with.


One Stop for Support

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Minimise the amount of time your site goes without your Zipline Thermal Pro with our Express Replacement Service

Because Zipline Thermal Pro runs on customised software built tailor-built for the Zipline platform, only ZipCare provides one-stop service and support from Zipline experts. Should you need repair or replacement, there are convenient service options available.

- Direct access to Zipline experts via chat or phone

- Immediate priority access through

- Onsite service: Schedule a technician to perform a repair at your facility location

- Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair

2 Years Worry-Free Guarantee

Each Zipline Thermal Pro unit comes with 1 year of hardware repair coverage through its limited warranty and up to 150 days of complimentary support. ZipCare extends your coverage to two years from your purchase date and adds unlimited accidental damage coverage, each subject to a $500 deductible per claim plus shipping. In addition, you’ll get priority access to Zipline experts by chat or phone through

Note: Original device must be returned to Zipline. ZipCare does not cover loss or theft.
Two years of ZipCare service and support coverage
Unlimited incidents of accidental damage coverage
Priority access to technical support through